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Gold

Silver

Bronze
• Unlimited On-Site Support

• Unlimited Telephone & Email Support

• Unlimited Remote Support

• Unlimited Desktop Support

• Unlimited Remote Basic Admin Tasks
User Account Maintenance etc

• Daily Server Checks and Maintenance Work

• Warranty Co-Ordination

• Discounted Rate For Additional Services

• Service Level Agreement (SLA)

• Highest Priority Response Times

• Maintenance Visits		 • Unlimited Telephone & Email Support

• Unlimited Remote Support

• Unlimited Desktop Support

• Unlimited Remote Basic Admin Tasks
User Account Maintenance etc

• Daily Server Checks and Maintenance Work

• Discounted Rate For Additional Services And Support

• Service Level Agreement (SLA)

• Priority Response Times

  • Reduced Rates For Onsite Support

• Discounted Rate For Support And Services

• Reduced Rates For Onsite Support

• Priority Response Times

• Service Level Agreement

 
For companies who do not feel comfortable about committing to the fixed-cost of an annual contract.
SB ITSupport is happy to provide our expertise on an informal basis, charged at an hourly rate.
 
Pay-as-you-go is ideal for :

• Companies that may have some IT skill in-house and only need occasional help
• One off jobs, like cleaning up after a virus or hardware/software installation
• Small companies where IT is not critical to the business
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